Privacy Policy

Introduction

Sabar Airlines ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us — whether through our website, mobile platforms, customer care channels, or in the course of providing our aviation services.

By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. Please read it carefully. If you do not agree with any part of this policy, we ask that you refrain from using our services.

Information We Collect

We collect personal information that you provide directly to us and information generated through your use of our services. The categories of information we may collect include:

Information You Provide to Us

• Full name, date of birth, nationality, and gender
• Passport or national ID details, including number and expiry date
• Contact information including email address, phone number, and postal address
• Payment information such as credit or debit card details (processed securely and not stored in full)
• Travel preferences and special service requests (e.g. meal preferences, accessibility needs)
• Emergency contact details
• Communications you send to us, including enquiries, complaints, or feedback

Information We Collect Automatically

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent on the site, and clickstream data
• Location data, where you have given consent
• Booking and transaction history
• Information gathered through cookies and similar tracking technologies

Information from Third Parties

• Data from travel agents or booking platforms through which your reservation was made
• Information from government authorities or border agencies as required by law
• Data from loyalty programme partners where applicable

How We Use Your Information

We use the personal information we collect for the following purposes:

To Provide and Manage Your Travel Services

• Processing bookings, issuing tickets, and managing reservations
• Checking you in and facilitating boarding
• Processing payments and issuing refunds
• Communicating flight information, delays, or cancellations
• Fulfilling special service requests including accessibility assistance

To Comply with Legal and Regulatory Obligations

• Submitting passenger data to government authorities as required under aviation regulations
• Complying with anti-money laundering and fraud prevention requirements
• Responding to lawful requests from law enforcement agencies

To Improve Our Services

• Analysing booking trends and customer behaviour to improve our products and website
• Conducting surveys and gathering feedback
• Training our staff and improving customer service quality

For Marketing and Communications

Where you have given consent or where we have a legitimate interest to do so, we may use your contact details to send you information about our services, promotions, and travel updates. You may opt out of marketing communications at any time by following the unsubscribe link in any email or contacting us directly.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

Service Providers and Partners

We share information with carefully selected third parties who provide services on our behalf, including payment processors, IT service providers, ground handling agents, and customer communication platforms. These parties are bound by data protection agreements and may only process your data for specified purposes.

Government and Regulatory Authorities

As required by aviation law and border control regulations, we are obligated to share passenger data — including Advance Passenger Information (API) and Passenger Name Records (PNR) — with relevant government authorities in countries of departure, transit, and arrival.

Code-Share and Partner Airlines

Where your journey involves a code-share flight or interline arrangement, relevant booking and passenger information may be shared with the operating partner airline to facilitate your travel.

Business Transfers

In the event of a merger, acquisition, or restructuring of Sabar Airlines, your personal data may be transferred as part of that process. We will notify you of any such change in accordance with applicable law.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support our marketing activities.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function correctly, including session management and security features.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve its performance and content.
• Preference cookies: Remember your settings and choices to personalise your experience.
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.

You can manage your cookie preferences at any time through our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting obligations.

In general:

• Booking and transaction records are retained for a minimum of 7 years for financial and regulatory compliance purposes.
• Passenger travel data may be retained for longer periods where required by government authorities under aviation security regulations.
• Marketing preferences and contact data are retained until you withdraw consent or request deletion.
• Website usage data collected via analytics tools is typically retained for up to 26 months.

Once data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

Your Rights

Depending on your location and applicable data protection law, you may have the following rights in relation to your personal information:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request that we provide your data in a structured, commonly used format so you can transfer it to another provider.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team using the details below. We will respond to your request within the timeframes required by applicable law.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled data storage environments
• Regular security assessments and staff data protection training
• Strict access controls ensuring only authorised personnel can access personal data

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take steps to protect your own data, such as using strong passwords and logging out after using our services.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, affected individuals in accordance with applicable law.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children without the consent of a parent or legal guardian.

Where personal data relating to a child is collected as part of a family booking — for example, name and passport details for a minor passenger — this is done solely for the purpose of facilitating their travel. Such data is processed only to the extent necessary and is subject to the same protections as data relating to adult passengers.

If you believe that we have inadvertently collected personal data from a child without appropriate consent, please contact us and we will take prompt steps to delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our Data Protection team:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.