FAQ

At a minimum, you will need a valid passport and your boarding pass. Depending on your destination, you may also need a visa, entry permit, vaccination certificate, or other documentation. It is your responsibility to ensure you hold all required documents before travel.

Visa requirements vary based on your nationality and destination. We recommend checking with the embassy or consulate of your destination country, or using a trusted government travel portal. Sabar Airlines is not responsible for denied boarding due to missing or invalid documentation.

Some destinations require proof of vaccination against diseases such as Yellow Fever. Requirements change regularly, so we advise checking with your destination country's health authority and your travel doctor well in advance of your trip.

We recommend arriving at least 3 hours before international flights and 2 hours before domestic flights to allow sufficient time for check-in, baggage drop, security screening, and boarding.

In the event of a significant delay, Sabar Airlines will provide affected passengers with updates via SMS, email, or airport announcements. Depending on the length of the delay, we may offer meal vouchers, accommodation, or rebooking options in line with our passenger care policy.

Yes. If Sabar Airlines cancels your flight, you are entitled to a full refund of your unused ticket or the option to rebook on the next available flight at no additional cost. Please contact our customer care team to initiate the process.

We will notify you by email and SMS using the contact details on your booking. You can also check your flight status in real time on our website or by contacting our customer care team directly.

If your connecting flight is operated by Sabar Airlines and you miss it due to a delay on a Sabar Airlines flight, we will rebook you on the next available connection at no charge. If your connection is with a partner airline, please speak to our ground staff or contact our customer care team for assistance.

Baggage allowances vary by route and fare class. Please refer to your booking confirmation for the specific allowance applicable to your ticket. General allowances are also published on the Baggage section of our website.

Passengers are typically permitted one carry-on bag and one personal item (such as a handbag or laptop bag). The carry-on bag must fit in the overhead compartment and must not exceed the weight and size limits specified for your fare. Please check your booking for exact dimensions.

Prohibited items include but are not limited to:

• Explosive or flammable materials
• Sharp objects in carry-on baggage
• Liquids over 100ml in carry-on (unless purchased after security)
• Lithium batteries above approved limits in hold baggage

Please refer to our full prohibited items list on the website for complete details.

Excess baggage charges apply when your baggage exceeds the permitted weight or size limits. Charges vary by route. To avoid higher airport fees, we recommend purchasing additional baggage allowance in advance through our website or customer care team.

Infants from 7 days old may travel on Sabar Airlines, provided they are accompanied by a parent or guardian aged 18 or over. We recommend consulting your paediatrician before flying with a newborn.

Infants under 2 years of age who sit on a parent's lap are charged a reduced infant fare, which typically includes a baggage allowance for essential baby items. Children aged 2 and above are required to occupy their own seat and are charged a child fare. Please check current fare details when booking.

Yes. A collapsible pram or pushchair can be checked in at no additional charge and is typically returned at the aircraft door upon arrival. Please ensure it is labelled with your contact details. Oversized or non-collapsible prams must be checked in at the baggage counter.

Bassinets are available on selected flights and routes for infants under a certain weight. They must be requested at the time of booking as availability is limited. Please contact our customer care team to arrange this in advance.

Yes. Seat selection is available during the booking process or can be added afterwards through Manage My Booking on our website. Some seats may carry an additional fee depending on their location and fare type.

If you did not pre-select a seat, one will be automatically assigned to you at check-in. We cannot guarantee specific seat locations or that travelling companions will be seated together unless seats are reserved in advance.

Yes. We have designated seats for passengers with reduced mobility or special needs. Please notify us at the time of booking or contact our customer care team at least 48 hours before departure so that we can make the appropriate arrangements.

Seat upgrades are available subject to availability and can be requested through Manage My Booking, at check-in, or by contacting our customer care team. Upgrade options and pricing will be displayed based on your booking and the availability on your route.

We accept a range of payment methods including major credit and debit cards (Visa, Mastercard), mobile money payments, and bank transfers for selected markets. Available options will be displayed at checkout based on your location and currency.

Yes. Our website uses industry-standard SSL encryption to protect your payment information. We do not store card details on our servers. All transactions are processed through secure, certified payment gateways.

Instalment payment options may be available depending on your location and the payment partner available in your market. Where available, this option will be presented at checkout. Contact our customer care team for more information on flexible payment arrangements.

If your payment fails, please check that your card details are correct and that your bank has not blocked the transaction. You may also try an alternative payment method. If the problem persists, please contact our customer care team who will be happy to assist you complete your booking.